To make the process easier and more accurate, teams need to request (self-administered) for a refund, withdrawal or transfer through their “My Coach’s Home Page”.
Why do you ask teams to make requests through our website?
All requests are logged, tracked and detailed to provide the important information needed to complete the withdrawal, refund or transfer in a timely and efficient manner.
We process hundreds of emails each day and the requests made by email or voice mail often do not contain the basic information needed, such as team name, age, division, method of payment and confirmation number, to complete the transactions; therefore, creating a series 2 or 3 additional exchanges. All of this leads to something be missed or improperly handled
My team or tournament does not show up on "My Coach's Home Page?
Please review our My Coach's Home Page information.
To complete the Withdraw/Refund /Transfer request form.
- Log into your TTB Account - Your credentials were emailed to the email address of record for USSSA when we imported your USSSA registration into our system.
- Click on "Tournaments My Team has Joined"
- Click on "WITHDRAW OR REFUND". If you are wanting to "TRANSFER" your fees to another event, click on "REFUND" and you will be asked which event during the process.
- Depending on the method of payment, refunds may take anywhere from a couple of days to several weeks. Payments made to credit or debt cards will be returned to those cards. If you made your payment by check and a full refund is due, we will simply shred the check; however, if a partial refund is owed, we must first deposit your check and wait for it to clear before issuing any time of refund.
If you have any questions, please contact us at firstname.lastname@example.org or call Perry Holloway at 214.906.2556